Guest Post by Gail Z. Martin, an excerpt from her book “30 Days to Social Media Success”
Whether you own your own company or operate a local franchise of a national firm, being a good neighbor is essential to creating a successful business. In the past, businesses have demonstrated their neighborliness by being prominent in the local scene. Sponsoring the town’s intramural or kids’ sports teams, underwriting local pageants, festivals and holiday celebrations, providing hometown scholarships, and encouraging employees to take visible roles in charity events have all been ways companies have shown themselves to be good neighbors.
Being neighborly also includes creating a sense of community by hosting programs that offer a chance for local people to mingle, relax and get to know each other. Some examples might include a health workshop held by a local medical practice, live music at a neighborhood coffee shop, bar or club, author readings and signings at a book store or library, or even a community day of service cleaning up a park or painting a school.
Now think about how social media could help you maximize those opportunities. Social media becomes a powerful way to leverage the PR benefit of your involvement as a sponsor before, during and after the event by creating new ways for the community to gather, communicate, interact and remember.
Before the event, use Facebook, Twitter and YouTube to generate interest in what’s coming up Get the conversation going before the event even happens. Encourage your core team of organizers, volunteers and beneficiaries to get online and talk about the event on your social media sites and on their own. Get them to link to each other’s sites/blogs and reTweet.
During the event, take photos and digital video (simplify the permission issue by making permission to be photographed part of the participation contract and the ticket agreement). Tweet and blog live. Have roving “reporters” with digital cameras and audio recorders gathering on-the-spot comments from participants, organizers and attendees. Ask everyone who signs up to blog, Tweet and invite their Facebook friends. Sign everyone up who attends as a Facebook friend and Twitter follower so you can stay in touch. Offer a prize to the person who submits the best video or digital photo collage/slideshow and then post it on all your event social media sites (encourage everyone to re-post for more viral coverage). If you need more volunteers, ask your Twitter followers to come and help out.
Make the most of local PR by contacting the reporters for your newspaper, radio and TV outlets and encouraging them to cover the event in their social media as well as in their regular column or show. If they attend the event, get plenty of photos and put them on your social media sites. Use your tags and keywords for great searchability, and be sure to do your Social Bookmarking. You might even seek out local dignitaries like the mayor or council members for photos, audio or video. Politicians will rarely decline free PR!
You can also leverage the local power of social media by rallying neighbors to help. Local animal shelters have used Twitter and Facebook to feature pets that are available for adoption, ask for volunteers and solicit donations of food or money when money gets tight.
Most people have no idea of the variety of things that go on in their community every day. Few Americans read a daily newspaper, and many formerly local news stations now only run nationally syndicated programming. When you become the conduit to connect busy people to their community, you gain stature as a leader and visibility for your business.
By featuring local events, local people and local businesses in your social media conversation, you will create a “voice” that can resonate within your community and that raises your profile in a positive way. Put your social media sites on your business card, and invite everyone you meet to friend or follow you.
At the same time that you’re cultivating your neighborhood audience, don’t automatically close the door to growing regional or national clientele. You’ll need to create a separate social media campaign to offer your products and services outside of your community, since local happenings won’t usually be a draw for long-distance clients. On the other hand, if you live in an area that is a tourist resort, a college town or a city or region that has seen an exodus of residents due to economic circumstances, you may find that for those who have left, there’s no place like home.
For example, a favorite sports bar in a college town could retain connections with alumni who leave the area through social media. Restaurants have found gold in shipping favorite comfort foods, sauces and dips to regular diners who moved away, and a Facebook or Twitter site can allow your expatriate audience to get a taste of home. If you operate a store, entertainment venue or business that sees repeat business from vacationing clients, use your social media to stay in touch all year long, keeping them updated on what’s new, and finding out what they’d like to see when they return to your business.
Using social media for “local” businesses pays off in many ways. It can build business and strengthen community ties, which can win loyal clients. By staying in touch with event participants and “alumni” who periodically return, you can improve the odds of repeat sales. And by extending your reach to clients beyond your area, you also buffer your cash flow from the ups and downs of the local economy.
Join Gail Z. Martin on Success Institute, 4.5.11 at 1:30pm CST for “I’m On Facebook, Now What?”
For more information about Gail Z. Martin and DreamSpinner Communications






